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Job Description

  • Ability to balance conflicting and changing demands through prioritization and a pragmatic approach.
  • Client Relationship & Stakeholder Management, Product Owner.
  • New Proposals Development, Solutions and Planning IT strategies.
  • Providing customized solutions for improvements in process, reducing delivery time and costs.
  • Negotiating and coordination with extended teams and vendors.
  • Mobile application development, Cloud, Good experience in all phases of SDLC.
  • Review monitor and report on committed service performance to contract both hard and soft deliverables including maintenance of business activities, improvement activities and end user feedback.
  • Lead/update/understand and champion the measurement process by which SLRs are accessed including the submission and completion of monthly scorecard. Oversee the completion and set expectations associated with misses as well as highlight successes.
  • Define expectations / approve plans for service improvement, problem remediation and resolution.
  • Clearly document expectations including but not limited to reporting, training, transition as well as lifecycle, capacity and availability management.
  • Ensure correct provisioning/deprovisioning/access levels for both retained and service provider personnel as well as IT peers and business users. Establish relationships needed for service provider to effectively deliver contracted services and exceed customer satisfaction and quality.
  • Collaborate with Service Line Management and partners to ensure service adds and deletes are effectively executed and recovered for, recorded, tracked and updated. Understand the way services are charged by the partners and recovered by Service Line Management.
  • Lead, actively participate in, trouble shoot, drive and champion major incident service restoration and problem management leveraging quality tools and processes.
  • Strong planning and organizing skills including the ability to manage several work streams simultaneously.
  • Excellent communication skills with a capacity to present, discuss and explain issues coherently and logically both in writing and verbally.
  • Good influencing and persuasion skills with the ability to enthuse and inspire multidisciplinary teams and build successful relationships at all levels.
  • Good team player, self motivated and able to work on own initiative.
  • Clear decision-making ability with the facility to judge complex situations and assess when to escalate issues.